Terms of use

elephantshoes.gr is an online store of children's shoes and accessories through the company "HANIOTAKI NIK. IOANNI", ΑΦΜ: 123178698 , ΔΟΥ: Heraklion based in Gazi, Heraklion, Crete, Greece. Business number GEMH :137562427000.

 elephantshoes.gr is committed to and guarantees secure online transactions and the integrity of the data it collects about users of its website.

Guarantees the protection of personal data of its customers. In no case will they be given to other companies without the permission of the users.

The storage of personal data by elephantshoes.gr  is made with the sole purpose of serving customers in our online store.

 

TERMS OF USE elephantshoes.gr

 

 

  elephantshoes.gr reserves the right to modify or revise the terms and conditions of transactions from the online store after of course informing consumers. He is not responsible  and is not liable for errors due to the entry of data on web pages. 


Introduction

 

The site www.elephantshoes.gr is an online store selling products over the Internet .

 

The following terms and conditions will apply to the use of the online store under the trademark  elephantshoes.gr which is located at the address www.elephantshoes.gr.  Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer") is considered to consent and unconditionally accepts the following terms set forth herein, without exception . If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services offered.

 

General terms

 

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

 

Information provided & Products

 

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

 

Limitation of Liability

 

The COMPANY in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the kept data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability in which case in this case he is not subject to any further responsibility. The online store provides the content (eg information, names, photos, illustrations),the products available through the website "as is". In no case is the COMPANY liable or criminally liable for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) which may be suffered by a visitor of the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any unauthorized interference of third parties in products and / or services and / or information available through it.

 

User Responsibility

 

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store with the trademark  elephantshoes.gr for: 1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of information of any person 2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc. 3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or the applicable conventions  4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind; 5. sending, publishing, sending by e- mail or other transmission of any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any computer software or hardware; 6. intentionally or unintentionally violating applicable laws or regulations; 7. harassing third parties in any way; 8 collect or store personal data about other users.

 

Links to the website www.elephantshoes.gr

 

The links included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are addressed in the online store does not imply that the COMPANY approves or accepts their content.

 

 

 

Privacy

 

The COMPANY, created this website with the sole purpose of serving their customers. Website  elephantshoes.gr It is simple and user-friendly and is designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection, any more specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and private in the field of electronic communications and the decisions of the Personal Data Protection Authority (APDP). The company has adapted to the GDPR framework.

 

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website elephantshoes.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

 

What is personal data?

 

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, e-mail address and telephone number, or a unique device identification number.

 

Generally

 

The information provided voluntarily by the users of the mentioned website is used by  elephantshoes.gr, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders. The information collected by elephantshoes.gr through the website are intended to measure its traffic number, to determine customer requirements for more products and to facilitate transactions with the company. The  elephantshoes.gr  does not distribute to any other organization or affiliate not affiliated with elephantshoes.gr the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

 

Gathering information

 

Το  elephantshoes.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to elephantgazi@gmail.com

 

Use of Information. Τhe  elephantshoes.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order by  elephantshoes.gr (3) information that the user gives us in entries of competitions that take place from time to time, (4) information that the user gives us when logging in through another platform (applications ios, android, Facebook, Google). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping - delivery details of an order, invoicing details or details about the offer you have requested. The  elephantshoes.gr makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii ) for new or alternative products offered by  elephantshoes.gr, (iv) its special offers  elephantshoes.gr, (v) receipt of prizes after a lottery. You can choose whether or not you want to receive such communications from  elephantshoes.gr by sending your request via e-mail to our e-mail address.

 

Access to Information. Every order process requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit / debit card, for the debit of which proofs of identification of legally held data are required for the first and only time is ensured in each case. Any documentation and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible department  elephantshoes.gr. The submission of your personal data by you means that you consent to this data being used by the employees of  elephantshoes.gr for the reasons mentioned above. The  elephantshoes.gr requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. In no other case  elephantshoes.gr may not share your personal information with others without your prior consent, unless required to do so through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example in case of a court decision).

 

Use of personal data

 

We will use your personal data for the purposes described above. We do not collect or process more or any other type of personal data than is necessary to fulfill this purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in cases where the processing is done with your consent, we will use your personal data for a different purpose only with your permission.

 

Use of customer data for advertising purposes.

In order to continually improve and enhance our services, we may send you email marketing messages related to our business, which may be of interest to you. You can select the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of sms to the mobile phone number, which you have stated to us during your order, is done in order to inform you about the progress of your order. You can choose whether or not you want to receive advertising / promotional material via sms.

  • Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent.
  • However, for existing customers, we may use the email address we received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. . You may, however, object to this use at the time of collection and whenever a message is sent. In order to stop receiving emails for marketing purposes.

 

Legal obligations and legal defense

We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit purposes, information security purposes, or to protect or enforce our rights, privacy, security, our property or those of others.

 

 

Cookies

 

  elephantshoes.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as  elephantshoes.gr, to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you an ad & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for the website to function properly and smoothly www.elephantshoes.gr.

 

Cookies are divided into the following categories:

- Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wish list, electronic payment. Without these necessary Cookies, the smooth operation of the online store is immediately affected, your personal browsing experience is limited and basic e-commerce functions are under-operated.

- Functionality cookies. These cookies remember your preferences when you browse our website, so that we can suggest the right products based on your needs, thus helping you to find much more easily what you are looking for.

- Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. Used only to improve the way it works  elephantshoes.gr

- Advertising Cookies. These cookies are used to provide ads related to you and your interests. They are also used to send advertisements or offers that best meet your needs, thus reducing unwanted and meaningless advertising messages. They also help us measure the effectiveness of our advertising campaigns.

- Cookies Analytics. They are a subset of the Cookies functionality and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

 

Third-party vendors, including Google, may display the Company's ads on Internet sites, use cookies to update, optimize and display ads based on the user's previous visit to the Website www.elephantshoes.gr

  elephantshoes.gr may also use cookies from your previous visit to its website for remarketing.

You may choose to opt out of such use of cookies by Google. You can also set your Browser (chrome, firefox edge etc), it notifies you every time before a cookie is downloaded and you decide to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it.

  elephantshoes.gr  may use Google Analytics features for display ads (e.g., repeat marketing, Google Display Network display reports, etc.). Using Ad Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.

  elephantshoes.gr complies with Google AdWords Interest-Based Advertising Policy and restrictions for sensitive categories and:

  elephantshoes.gr and third-party vendors, including Google, use cookies together (such as the Google Analytics cookie) to update, optimize, and display ads, according to previous visits by some users to its website, to report how which his ads appear  elephantshoes.gr, other uses of advertising services, interactions with these ad impressions, and site-related advertising services  elephantshoes.gr.  elephantshoes.gr may use data from Google interest-based advertising or shared third-party data (such as age, gender, and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will take effect as soon as the revised Cookies Policy is available on our website.

Third party advertisers and other companies we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

 

Processing of children's personal data

 

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we notice that a child's personal data has been collected by mistake, we will delete that data without undue delay.

 

Correcting, Modifying or Deleting Information

 

  elephantshoes.gr  allows its users to correct, change, supplement or delete data and information submitted to  elephantshoes.gr. If you choose to delete information, the  elephantshoes.gr will act to delete this information from its files immediately. For the protection and safety of the user  elephantshoes.gr  will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact the  elephantshoes.gr  via www.elephantshoes.gr or via e-mail to our email address. Changing or correcting your personal data can also be done through its registration page  elephantshoes.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.

 

Secure Transactions

 

  elephantshoes.gr is committed to ensuring the security and integrity of the data it collects about users of its website. The elephantshoes.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure.

We apply the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise are processed differently. Our information security policy procedures are narrow in line with widely accepted international standards and are regularly reviewed and updated, whenever necessary, to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who are required to have such information to service orders. In case of violation of data containing personal data, the Company will comply with the applicable legislation regarding the notification of the violation.

 

Your legal rights

 

As a data subject you have specific legal rights regarding the personal data we collect from you. The  elephantshoes.gr  will respect your rights and adequately address your concerns.

The following list contains information about your legal rights arising from applicable data protection laws:

- Right to withdraw consent: Where the processing of personal data is based on your consent you can withdraw this consent at any time.

- Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data in our possession or control and are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You can also check and correct your personal data by logging in to your personal account at  elephantshoes.gr

Restriction right: You can ask us to restrict the processing of your personal data, if

- You question the accuracy of your personal data for the period when we will need to verify the accuracy, - The processing is illegal and you ask to limit the processing instead of deleting your personal data, - We no longer need your personal data, but you you need to support, exercise or defend legal claims, or - You have objection to the processing for the period we verify whether our legitimate interests take precedence over yours.

- Right of access: You may request information about the personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from where collected, if not from directly, and to whom they have been notified, as appropriate. You can receive a free copy of the personal data we hold about you from us free of charge. We reserve the right to charge a reasonable fee for any further copy you may request.

- Right to delete: You can ask us to delete your personal data, where - personal data are no longer necessary in relation to the purposes for which they were collected or processed - you have the right to object to further processing of your personal data and exercise this right - processing is based on your consent, withdraw your consent and there is no other legal basis for processing - your personal data has been processed illegally unless processing is necessary - to comply with a legal obligation, which requires processing by us - especially for legal obligations - to support, exercise or defend legal claims.

- Right of objection: You may object - at any time - to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case we will not process your personal data anymore, unless we can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.

- Right to file a complaint: In the event of a alleged breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.

Please note:

- Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.

- Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under applicable law. If we deny your request for access, we will inform you of the reason for this denial.

- Non-identification: In some cases, we may not be able to retrieve your personal information due to the identification you provide in your application. Two examples of personal data that we can not search for when providing your name and email address are: - data collected through browser cookies, - data collected by social networks if you have posted your comment under a pseudonym not known to us.

In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information enabling you to be identified.

- Exercising your legal rights: In order to exercise your legal rights, please contact us in writing via e-mail.

 

Protecting your personal data

 

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions..

In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the store maintains files that contain information about people who do not wish to be contacted in the future (eg via group emails).We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.

 

Periodic Changes

 

Constantly the elephantshoes.gr expands, updates and improves its website, and related products and services, will also update this policy. We recommend that you read this procedure at regular intervals to be informed of any changes to the content of this privacy policy.This policy will be modified from time to time without prior notice to users.

 

Acceptance of the Privacy Protection Procedures applied byο  elephantshoes.gr

 

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.

 

 

 Return Policy

 

Το  elephantshoes.gr Supporting E-Commerce enables you, through the completeness of the descriptions it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

 

Product Returns due to delivery error

 

In all cases in which other than the sold ones are delivered, by type or quantity or there is a missing property which has previously been agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

 

 

Returns of defective products

In any case of defective products, it is mandatory to send photos that show the defect you mentioned to us.

 In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following applies:

The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.

The return of the products will take place as stated interms of return.In cases of return through a choice other than the proposed one, these costs are borne by the customer.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

If the defect is found, the product is replaced, otherwise the transaction is canceled in case the product can not be replaced in a reasonable time and the Company can not find another product of similar value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made through a bank.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.

 

 

Product returns, which are considered defective upon delivery (DOA)

 

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (10) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

 

The product is received and checked to determine the defect reported by the CUSTOMER.

Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done refund of the original purchase to the customer. The refund is made in the manner mentioned above.

 

 

Return of non-defective products - Right of unjustified withdrawal by the customer

 

CUSTOMER has the right to withdraw from the purchase contract within 10 calendar days of delivery  (when there is an obligation to deliver products at regular intervals from the delivery of the first). The withdrawal is made under the following conditions:

 

This withdrawal is unjustified and free of charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging, including labels. in perfect condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The statement of withdrawal return form is written electronically by the website.

The consumer must, within 10 days from the day he notified the company of his request for withdrawal, return the product (s) in accordance with the terms of this paragraph.

Following the withdrawal statement, the store is obliged to return the price received within 10 days from the receipt of the products.

Delivery shipping costs are non-refundable.

Refunds are made through a bank.

The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company. The COMPANY has the right to agree with the customer its compensation even with mutual netting.

& nbsp;

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without another in full or in part of his claim against the customer.

 

PRODUCT CHANGE

We reserve the right to change the product (s) with another size, color or other product, within 10 calendar days from the day of receipt of the parcel by you, if it meets the necessary conditions.

Return conditions :

  the product must not have been used

 the return must be made within fourteen (10) calendar days

 should be in the condition received by the customer, complete and without damage, and its packaging should be the one that normally accompanies the product

In a period of discounts, offers or special prices, the changes are made to the current prices.

CAUTION! Before any return - change, you must first contact us by e-mail and then fill in the form returns in order to record the traffic in our files, otherwise the return will not be accepted.


CONTACT

 

Daily from Monday-Saturday 9:00-14:00. You can contact the store on the phone 2815107047  and our email: elephantgazi@gmail.com


How to order

 

Orders can be placed electronically through it www.elephantshoes.gr or by phone through the store  2815107047.

Customer service works: Monday-Saturday 9:00-14:00.

 

Delivery times

 

We try to ensure that all orders registered in our system until 12:00 p.m. to be delivered the same day to the company cooperating with us (ELTA courier), so that delivery can be achieved within 48 hours. For orders placed after 12:00 p.m. Delivery from us will take place the next working day, in order to be delivered within 48 hours (excluding remote and inaccessible areas, where there is an additional delay of 1-2 days). 

If for some reason your order is delayed, we will contact you to inform you about the delay time and to suggest you if you want an alternative product.