You reserve the right to return all or part of the order within 10 calendar days from the date you received it.
To make a return, you must first contact us (electronically or by phone) to begin the return process.
Also fill in the special
Return Form, in order to inform us about the way you want us to serve you and to be sent to the email email@example.com .
In cases where with proven guilt elephant products of poor and defective quality were sold or by mistake in the receipt of the order, in the invoicing, in the shipment, damaged during the transport, etc. then we take full responsibility for the replacement, the return cost, as well as the shipping costs.
In case wrong choice of number, or design, the customer is charged with the return and return costs which is 6 € by bank deposit or 8,00 € by cash on delivery .
Shipping and return costs are borne by the customer in case he exercises the right of withdrawal. The returned products must be in the condition they were received, complete and without damage and their packaging must be the one that normally accompanies the product and must be in excellent condition, necessarily accompanied by the relevant declaration of withdrawal together with all the documents that accompanied the product (e.g.. retail receipt ). The return will be accepted only after the approval of the company.
RETURNS without informing the store (firstname.lastname@example.org , 2815107047 ), WILL NOT BE ACCEPTED.
The return process will be done only with ELTA (courier) with which the product was sent for the first time, otherwise it will not be accepted.
The Company will do its best to replace the product you returned if the product is defective (same code, resizable or color-coded), or An incorrect password has been sent, or the size is not right for you. For the best possible service you, we suggest, within 2 working days from the date of receipt, inform us either by phone or by e-mail of the desire to replace it. In case the replacement is not possible due to unavailability of the requested product, we will contact you your offering you alternatives.
Products to be returned are sent exclusively to the following address:
ELEFTHERIOU VENIZELOU 179 , 71414
GAZI, HERAKLION, GREECE
Order Cancellation - Right of Withdrawal
It is possible to cancel your order in the following cases:
Before sending the product - Cancellation is possible either by sending an e-mail to the e-mail address email@example.com either by telephone at 2815107047 , Monday to Saturday (09:00-14:00)